Support

Questions, problems, or feedback? Email hello@sift.shopping and a human at Sift Shop LLC will get back to you.

Your account

• Can’t sign in? Use Forgot password on the sign-in page — we’ll email you a secure link to set a new one. The emailed sign-in link works too.
• Change your email or password: Settings → Login & security. Email changes are confirmed from both your old and new address.
• No account? You can use Sift as a guest — your taste stays on your device. Sign in anytime to back it up and sync across devices.

Deleting your account

You can permanently delete your account in Settings → Delete account. This cancels any active Sift Plus subscription billed by Sift, removes your account and synced data (taste profile, likes, saved items, swipe history, and any shared list) from our servers, and clears this device. Deletion is immediate and can’t be undone. If you’d rather we do it, email us and we’ll delete it for you.

Sift Plus

• Subscribed on sift.shopping: manage or cancel anytime from the Sift Plus → Manage subscription screen (billing is handled by Stripe). Canceling keeps Plus until the end of your current period.
• Subscribed through the Apple App Store (once the Sift iOS app is available): Apple handles that billing. Manage or cancel in your iPhone’s Settings → your name → Subscriptions, and use Restore Purchases in the app to recover a subscription on a new device. Deleting your Sift account does not cancel an Apple subscription.
• Billing questions we can’t answer in-app: email us with the address on your account.

Purchases from retailers

Sift is a discovery tool — when you buy something, the purchase happens on the retailer’s own site, never on Sift. Orders, payment, shipping, returns, and exchanges are all handled by the retailer, so please contact them directly about a purchase. We never see your card details.

Privacy & terms

How we handle your data is in the Privacy Policy; the rules of the road are in the Terms of Use.